At Baba Ghanouj Ltd. we strive to deliver delicious, fresh, and high-quality food to our customers every time. However, we understand that occasionally things might not go as planned. Below is our refund policy to ensure a fair and transparent process:

 

We will consider refunds under the following circumstances:

1.Incorrect Order: If you receive an item that is significantly different from what you ordered.

2.Quality Issues: If the food is not fresh, poorly prepared, or does not meet our usual quality standards.

3.Non-Delivery: If your order is not delivered within the expected time frame (subject to reasonable delays due to traffic, weather, or other unforeseen circumstances).

 

•Refund requests must be made within 24 hours of receiving your order.

•Proof of purchase (order receipt) and details of the issue must be provided.

•For quality or incorrect order issues, we may require a photo of the food to assess the problem.

 

•Orders canceled after preparation has started or during delivery.

•Minor delays in delivery times caused by factors outside our control.

•Personal taste preferences (e.g., “I didn’t like the flavor”).

 

1.Contact us via email at eat@babaganoush.co.uk or call us at 07448 459 418.

2.Provide your order details, receipt, and a description of the issue.

3.We will review your request and respond within 48 hours.

 

Depending on the issue, we may offer:

•A refund to your original payment method.

•A replacement item or meal.

•A discount or credit toward your next order.

 

Additional Information

•Refund processing times may vary depending on your payment provider.

•If you placed your order through a third-party delivery platform, please refer to their refund policy as we may not be able to process the refund directly.

 

We value your feedback and aim to resolve any issues promptly. Thank you for choosing Baba Ghanouj Ltd.