Terms & Conditions

Terms & Conditions

Introduction
These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, Webiste Name accessible at https://www.babaganoush.co.uk/.

These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Minors or people below 18 years old are not allowed to use this Website.

Intellectual Property Rights
Other than the content you own, under these Terms, Baba Ghanouj Ltd. and/or its licensors own all the intellectual property rights and materials contained in this Website.

You are granted limited license only for purposes of viewing the material contained on this Website.

Restrictions
You are specifically restricted from all of the following:

publishing any Website material in any other media;
selling, sublicensing and/or otherwise commercializing any Website material;
publicly performing and/or showing any Website material;
using this Website in any way that is or may be damaging to this Website;
using this Website in any way that impacts user access to this Website;
using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
using this Website to engage in any advertising or marketing.
Certain areas of this Website are restricted from being access by you and Baba Ghanouj Ltd. may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Your Content
In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Baba Ghanouj Ltd. a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be invading any third-party’s rights. Baba Ghanouj Ltd. reserves the right to remove any of Your Content from this Website at any time without notice.

No warranties
This Website is provided “as is,” with all faults, and Baba Ghanouj Ltd. express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Limitation of liability
In no event shall Baba Ghanouj Ltd. nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Baba Ghanouj Ltd. including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

Indemnification
You hereby indemnify to the fullest extent Baba Ghanouj Ltd. from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Severability
If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms
Baba Ghanouj Ltd. is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

Assignment
The Baba Ghanouj Ltd. is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement
These Terms constitute the entire agreement between Baba Ghanouj Ltd. and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of the State of Country, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Country for the resolution of any disputes.

Privacy Policy

Privacy Policy Notice

This privacy policy notice is for this website; https://www.babaganoush.co.uk/ and served by BABA Ganoush, and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions

“I”, “our”, “us”, or “we” refer to the business, BABA Ganoush
“you”, “the user” refer to the person(s) using this website.
GDPR means General Data Protection Act.
PECR means Privacy & Electronic Communications Regulation.
ICO means Information Commissioner’s Office.
Cookies mean small files stored on a user’s computer or device.
Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

Lawful basis:Legitimate interests
The reason we use this basis:

Baba Ghanouj Ltd. use this basis because our contact with you and use of your personal data is in direct response to fulfilling your request when you have made contact with Baba Ghanouj Ltd.
We will process your information in the following ways

To email you copies of our brochures, menu’s and any other documentation in line with your enquiry to Baba Ghanouj Ltd.
To telephone you in relation to your enquiry to ask you further questions if required to process your enquiry.
To telephone you in relation to your enquiry and to offer you a viewing and/or at our venues or other locations
To gain feedback from you regarding your enquiry and/or viewing
To offer you the opportunity to attend our open days in conjunction with your enquiry
Data retention period: 7 years

Sharing your information

Baba Ghanouj Ltd. will not share your personal information with our recommended suppliers, but will provide you with their details on request to enable you to make contact if requested.
BABA Ganoush will share your information with suppliers we believe to have a ‘legitimate interest’ in your booking, whereby booking the services of Baba Ghanouj Ltd. also involves the booking of a second party’s services through Baba Ghanouj Ltd. on your event date.
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

the right to be informed;
the right of access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to data portability;
the right to object; and
the right not to be subject to automated decision-making including profiling.
You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Internet cookies

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Cookies that we use are;

Analytics
Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Our Refund Policy

At Baba Ghanouj Ltd. we strive to deliver delicious, fresh, and high-quality food to our customers every time. However, we understand that occasionally things might not go as planned. Below is our refund policy to ensure a fair and transparent process:
 
Eligibility for Refunds
We will consider refunds under the following circumstances:
1.Incorrect Order: If you receive an item that is significantly different from what you ordered.
2.Quality Issues: If the food is not fresh, poorly prepared, or does not meet our usual quality standards.
3.Non-Delivery: If your order is not delivered within the expected time frame (subject to reasonable delays due to traffic, weather, or other unforeseen circumstances).
 
Conditions for Refunds
•Refund requests must be made within 24 hours of receiving your order.
•Proof of purchase (order receipt) and details of the issue must be provided.
•For quality or incorrect order issues, we may require a photo of the food to assess the problem.
 
Non-Refundable Situations
•Orders canceled after preparation has started or during delivery.
•Minor delays in delivery times caused by factors outside our control.
•Personal taste preferences (e.g., “I didn’t like the flavor”).
 
How to Request a Refund
1.Contact us via email at eat@babaganoush.co.uk or call us at 07448 459 418.
2.Provide your order details, receipt, and a description of the issue.
3.We will review your request and respond within 48 hours.
 
Resolution Options
Depending on the issue, we may offer:
•A refund to your original payment method.
•A replacement item or meal.
•A discount or credit toward your next order.
 
Additional Information
•Refund processing times may vary depending on your payment provider.
•If you placed your order through a third-party delivery platform, please refer to their refund policy as we may not be able to process the refund directly.
 
We value your feedback and aim to resolve any issues promptly. Thank you for choosing Baba Ghanouj Ltd.